| Well, I don't know, but what the heck.
Blizzard does take thousands of requests a day for help. If not tenfold or more. Blizzard's Technical Support, I believe, is a telephone line or email request? This is quite possibly one of the slowest ways to respond to things.
The future technical support will be forums (and possibly wikis), where lots of people with similar experiences will share information, which could potentially be of more value. You do have the problem of trustworthiness, but then again, as your experience describes, do you trust Blizzard with your technical support?
The alternative would be, of course, put a patch discussion thread with fixes, or report bugs using a system like Bugzilla, but those can be really, really, unwieldy.*
__________________ * IM IN UR WIKI RVRTING UR EDITS  |